Post-Purchase

FAQ's

• Why haven't I received my order confirmation?

  Once you place an order, your confirmation email will be sent to you immediately. 

  It can sometimes land in your junk mail, so be sure to check in there first!
  
  If you have any issues, please get in touch with our Wholesale Customer Experience team below.

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• How do I print, email and view an invoice or a credit note?

  You can now print, email and view your invoices & credit notes on SalesNet!

  Simply click on "Account" in the header. 

  Here you'll see all your past orders, invoices, returns & credits.
  
  
  

  The print an invoice, click on the "Invoice" tab and search for the one you want, and click into it.

  To email, click on "Email official invoice" and enter in your details.

  To print, click on "Print friendly".
  
  To view a tutorial on how this works please click here!

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• How can I return an item?

  Need to return an item? Contact our Wholesale Customer Experience team below.

  
  When you fill out a request, please select the relevant brand in the drop-down menu.

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• How do I make a faulty claim through SalesNet?

  You can now place a faulty claim on SalesNet!

  To view a tutorial on how this works please click here.

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